Privacy Policy

Vella Media Group

Privacy Policy

Last Updated: September 13, 2025

Vella Media Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vellamediagroup.com (the "Site"), use our services, or interact with us in any other way. This policy applies to all visitors, users, and clients of Vella Media Group, a boutique digital marketing agency based in Melbourne, Victoria, Australia, led by James Vella. We specialize in web design, content creation, social media management, SEO, technical consulting, graphic design, and ongoing tech support.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you submit an inquiry via our contact form, we collect your name, email address, phone number, and message. This is used to respond to your requests for services such as web development, content creation, social media management, or tech support.
  • Usage Data: We automatically collect information about your interactions with the Site, including your IP address, browser type, operating system, pages visited, and time spent on the Site. This helps us improve our digital marketing strategies and user experience.
  • Cookies and Tracking Technologies: We use cookies to enhance functionality, analyze trends, and administer the Site. You can manage cookie preferences through your browser settings.
  • Client Project Data: For clients, we may collect business-related information, such as brand details, content preferences, or technical requirements, to provide tailored services like SEO optimization, graphic design, or social media management.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to inquiries and provide personalized services, including web development, content creation, and ongoing support.
  • To improve our Site and services, such as analyzing user behavior for better digital marketing strategies.
  • To communicate with you about updates, promotions, or new services related to your brand's online presence.
  • To comply with legal obligations and protect our rights.

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors like EmailJS for processing contact form submissions, or tools for analytics (e.g., Google Analytics) to support our digital marketing efforts.
  • Business Partners: For referrals through partners like Trillion.com, but only with your consent.
  • Legal Requirements: If required by law, such as in response to a court order, or to protect against fraud or security issues.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. As a tech support expert, we prioritize data protection in all our services.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt out of marketing communications at any time.
  • Disable cookies through your browser settings.

For residents of Australia, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached your privacy rights, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review it periodically.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Vella Media Group
Melbourne, Victoria, Australia
Email: vellamediagroup@gmail.com

Contact Us



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